EXCHANGE & RETURN POLICY 

Unconditional Jewelry Warranty and Lifetime Jewelry Exchange Program

We value your business, care about your satisfaction, and prove it with our 60 day, no questions asked, jewelry warranty! If our jewelry is not living up to your expectations due to tarnish, defect, metal wear, missing stones, broken clasps, or any other reason, follow our simple warranty process for a FREE replacement. We follow-up this commitment with our Lifetime Jewelry Exchange Program. Send your jewelry back for any reason at anytime. This wonderful and exciting program extends to every piece of JIC jewelry you’ve ever discovered!

And you won’t believe this! We feel so strongly about your experience and our jewelry, we’re even willing to exchange competitor’s jewelry sent to us. Did their jewelry break or turn on you? Maybe it was a random size or you just didn’t like it? If they said tough luck, then turn to JIC! Yes! Send it to us under our Lifetime Jewelry Exchange program guidelines and we’ll replace it for any reason. We love you no matter where you started, we’re all about YOU!
 



First 60 days - Unconditional Jewelry Warranty* Details and Process

If you’re not satisfied with your JIC jewelry within 60 days of your delivery date, please print and complete our Unconditional Jewelry Warranty Form on our website and send it to us with the jewelry piece that didn’t meet your satisfaction. Mail the form and your jewelry (in a padded envelope) to our corporate office at 2700 Constant Comment Place, Louisville, Kentucky 40299. Please print and complete one form per piece of jewelry. You must pay the shipping fees to get the jewelry to us but we will cover the cost to ship your new jewelry to you. Once we receive your completed form and your jewelry, we will happily send your replacement.

**In the case that you received a defective piece of jewelry, please send a Support Ticket or an email to [email protected] Include your Order ID and a photo of your defective piece. Our Support Team will let you know if we require a return.

>>> Open our Unconditional Jewelry Warranty Form 
 



Beyond 60 Days - Lifetime Jewelry Exchange* Program 

Beyond 60 days of your delivery date, participate in our Lifetime Jewelry Exchange Program. If you’re not happy for any reason, at anytime, send your jewelry to JIC for a new piece. We’ll even exchange competitor’s jewelry! Your jewelry exchange is a whole new kind of JIC reveal!

How does the Lifetime Jewelry Exchange Program work?

  1. JIC will exchange your jewelry at anytime, for any reason. This generous program extends to every piece of JIC jewelry you’ve ever discovered! Additionally, we even exchange our competitor’s jewelry because we believe we’re the best!

  2. Print and complete the Lifetime Jewelry Exchange Form found on our Exchange & Return Policy page on our website at www.jicnation.com. You must include the form with your exchange.

  3. There is no limit to the number of times you may exchange jewelry but you must pay the shipping fees to get the jewelry to us. We will cover the cost to ship your new jewelry to you. Multiple pieces can be sent in the same shipment. We recommend using a padded envelope.

  4. Jewelry is exchanged in the same category (rings for rings, necklaces for necklaces, etc.).

  5. Include $10 per piece of jewelry to be exchanged. For each premium collection piece, include $15. Premium brands include Athra Luxe, Honora Pearls, Chrysalis, and Waxing Poetic - your replacement will be from the same line if available, or from a current premium line.

  6. Cash, money order, or personal checks payable to “Jewelry In Candles” are accepted.  

What happens next?

  1. JIC receives and verifies your information before selecting your replacement jewelry from the same category in our current offerings (rings for rings, necklaces for necklaces, etc).

  2. JIC covers the cost of return shipping and sends your new jewelry within 30 days of receipt. We cannot promise you’ll receive the exact jewelry you sent. Our inventory is fluid and changes daily.

* Note: Warranty or exchanged jewelry does NOT re-enter our jewelry program.

>>> Open our Lifetime Jewelry Exchange form 

For more information, please refer to the Jewelry Warranty & Exchange Program FAQ.  



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Return Policy for All Products

The refund period for eligible products* is within 15 days of delivery receipt (according to the USPS delivery date).

To be eligible for return, products must be in new condition.

  • Candles are unburned and tarts are unmelted with jewelry reveal intact.

  • Label and lid must be present and untampered.

  • Body butters or Face & Body Scrubs are untouched and in original packaging.

Unfortunately, we are unable to accept returns on e-gift cards and non-product Rep Store purchases (i.e. marketing materials and catalogs).  

Return by Mail

1. Pack your return with adequate packaging material.

2. Include your original packing slip and indicate the reason for return.

3. Send your return to: JIC Return Center - 2700 Constant Comment Place, Louisville, Kentucky 40299

4. For proof of delivery, we recommend that you return items via UPS or insured USPS. Get a return tracking number to verify your package arrives at our facility.

Refund Method

Refunds will be credited to the original method of payment, whether debit/credit card or PayPal. Please allow up to 5 business days for refunds to become available in your account, depending on your banking establishment.

*At our discretion, we reserve the right to deny any exchange or refund request.



 

updated 1/15/2016