FAQS

 
Candle Questions: What is "tunneling"?

“Tunneling” is a situation where the wax burns straight down the center of the jar, leaving wax on the side. This is not supposed to happen. Since our candles are soy, they behave a little differently than paraffin wax candles. Here is how to prevent tunneling. 

Make sure that the wick of the candle is ½ inch long. Soy melts at a lower temperature than normal wax, but a big melt pool is important. When first lighting the candle, let it burn long enough to turn the entire top of the candle into liquid. It may take some time. If it does not burn all the way to the edge of the jar there are no worries, but let it get as big and as close to that as you can. Make sure that you do not burn the candle for longer than three or four hours at a time, in order to avoid drawing all the oils out in the first burn. After that first time, make sure you burn the candles long enough so that a “wax pool” forms every time. 

If your candle DOES tunnel, here are some things to try first. 

You can always try wrapping the top of the candle in tin foil, leaving an opening at the top, to get the wax on the side to melt while burning. You may have to very carefully remove some of the liquid wax as the candle burns in order to keep the flame from going out in the wax. You can then let the liquid form until it’s around ¼ inch deep. This should decrease the chances of it tunneling in the future. 

If you are having trouble with getting the wick to light, try trimming it to the appropriate length. Tilt the candle to get the flame “under” the wick, and if any wax is on the wick, gently clean it away, or hold the flame there long enough for it to melt, and then try to light it. 

If you cannot fix the wax candle, please contact our Support Team. Send a Support Ticket or an email to [email protected] with photos of your candle.

Candle Questions: What kind of wax do you use?

Here at Jewelry In Candles we pride ourselves on having 100% soy candles. The wax we use is all-natural, nontoxic, and a completely renewable resource grown in the USA that helps support our local farmers. Around 98% of soybeans harvested in the United States have either been bioengineered (genetically modified or GMO) or are non-GMO mixed with GMO soybeans. The US soy wax industry is dominated by just four companies, and as soon as certified organic non-GMO soy wax is available, we plan on carrying and using it in our products. 

Candle Questions: Where is my jewelry?

After a few hours of burn time, you will start to see the foil that holds your surprise! We are Jewelry IN Candles after all! Patience is key! Before retrieving jewelry, be sure that flame is extinguished and the melt pool falls below the foil. We recommend the use of tweezers to retrieve the foil packet. Avoid digging in the wax, as this can cause damage to the jewelry, and affect the performance of the candle. Carefully remove the foil, and your jewelry surprise awaits you!

Candle Questions: Why is there an air bubble in my jar?

This is called Delamination, or glass adhesion. It is actually very common with candles that are in containers, and can happen with soy or paraffin wax. The glass often magnifies the size of the air bubble, and makes it appear to be larger than it is. We can assure you that it will not affect the performance or life of the candle! It is just a part of the candle-making process when everything is hand-poured!

Candle Questions: Why can't I smell my candle?

There are many reasons you might not be smelling your candles. Here are a few of them: 

The most common reason candles seem to lose their smell is because of something called Olfactory Fatigue. This is where your nose becomes so used to a smell, it becomes desensitized to it. This is a temporary, normal thing that happens. It inhibits your nose from being able to distinguish a particular odor after it's been around it a long time.

For example, when you walk into a flower shop you might be overwhelmed by all the floral scents, but if you stay in there for a long time, the smell will not be as noticeable. 
After long exposures to a candle scent your awareness of the odor normally fades to the point where the smell is not perceptible or is much weaker. After leaving the area, the sensitivity is restored with time. (You might have seen perfume counters that have containers of coffee beans, which is to "reset" your nose because of this exact same issue!)

Try walking out of the room for a period of time and reentering it, or snuffing the candle, letting it cool, and lighting it again. Please note that our candles should not be burned for more than four or five hours at a time as per their warning labels. 

Other culprits for a candle not smelling deal with the ventilation system in homes, or air filtering systems. If a candle is placed under an intake vent, the scent will be pulled in with the air. If you have any sort of air filters in your home, the scent could be caught in those as well. 

If all possible solutions have been exhausted, please contact our Support Team. If you believe your candle to be defective, please send your candle to our location:

JIC Return Center 
2700 Constant Comment Place
Louisville, KY 40299

Once your candle arrives, the chemical mixture of your candle will be tested by our team. If your candle meets our requirements, we will send your candle back to you. If your candle does not meet our requirements, a replacement will be sent at that time.

Candle Questions: What is "frosting"?

It is a crystal growth of vegetable oils, a natural characteristic of soy candles. This is not a flaw, and the candle is not uneven, or drying out. In fact, this is how you can tell it is 100% soy! This is a unique characteristic of pure soy! 

Frosting cannot be reversed and it does not affect the scent or the burning of the candle. If you keep the candle out of direct sunlight or artificial lighting, it can help minimize this appearance. Changes in weather and temperature can change it as well. This is just part of the soy candle experience!

Candle Questions: Can my candle "sweat"?

If your candle appears wet on the top, or looks like it has melted, this is called "sweating". 

Soy wax melts at a much lower temperature that paraffin wax. At 85 - 90 degrees, soy wax will begin to sweat and run onto the sides of the jar. The sweat will dry when the candle is returned to a cool room. This is completely normal with soy candles. Soy wax products are the safest and cleanest burning candles or wax melt products available. 
 
We ship by all packages by USPS Priority Mail. If we ship economy mail, the candles have longer exposure to heat in the vehicle and a greater chance of sweating, which leads to customer complaints about sweating candles.

Sometimes it cannot be avoided, and we do apologize for that. If you wipe it off, it should work fine, and it should not affect the performance of the candle.

Candle Questions: What is the shelf life of your soy products?

The shelf life of our candles and tarts can extend many years, however, the appearance of the product will depend on the temperature and lighting conditions in which the product is stored. You may see an increase in the "frosting" that you can come to know and love in older soy products. Frosting is the naturally occurring crystal growth of vegetable oils, which is a signature characteristic of soy candles.

Facebook: About the Corporate Facebook Page

Come join us! You are more than welcome to post positive messages, share reveal pictures, and videos. 

https://www.facebook.com/JewelryInCandles

Contact your local JIC Rep and join their Facebook page too!

Help: I am not receiving emails from JIC

It is common to mistype your email address when creating your account. Login to the MY ACCOUNT and check your email address in 2 different locations. My Account / Back Office / Edit your Profile & Edit your Account Information. 

Are you still not receiving emails?  Check your email spam filter.  If you find emails from us in your spam filter, "whitelist" or "Approve" them so you receive future email notifications. If you have a section to auto approve, or white list all emails. Add jicnation.com to the approved list.

Are you still not receiving emails?  Our server is sending emails, guaranteed. We process an order about 1 time per minute, all day. Each order that is placed generates 6 emails. 3 orders receipt emails (customer, the rep and JIC) and 3 commission emails (store owner, level 1 and level 2).  We send about 10,000 to 20,000 system notification emails a day. Although legitimate emails, many email providers misinterpreted our notifications as spam. We are continually identifying these email providers and requesting to be white listed, 

How you can help: There is no need to contact the JIC support about this, only time will fix the problem. We are working diligently to get white listed with everyone. You can contact your email provided and request all email be allowed from jicnation.com and mail IP: 208.112.90.203 

HOW-TO: How do I take care of my JIC candle?

Upon arrival, make sure to smell the scent and take in the aroma!

Thoroughly inspect your glass jar for imperfections, cracks, or damage caused during shipping. If you believe your candle to be damaged, please notify us within 10 business days from the USPS "Delivered" date. Please note: Candles that have been lit will not be replaced.

Before lighting, allow your candle to adjust to room temperature to recover from changes in climate that may have occurred during shipping. Be sure to review your warning label on the bottom of the candle!

Trim the wick to 1/2 of an inch. Keep the candle free of any foreign materials, including matches and wick trimmings. Burn candle on a level, fire resistant surface in an open, well-ventilated area. Keep away from drafts, vibrations, or anything that may catch fire. Keep out of reach of children and pets. Never leave candle unattended.

Do not burn the candle for more than four hours at a time. Please allow an even melt pool to develop before extinguishing the flame. This will help ensure that your candle burns evenly.

Safely extinguish candle by snuffing the flame. Please note: Never use water to extinguish candles.

When re-lightening, be sure to trim the wick to a proper length and clean wick of any carbon deposits. These deposits can cause the flame to crack, smoke, or pop.

HOW-TO: How to Retrieve My Jewelry

After a few hours of burn time, you will start to see the foil that holds your surprise! Patience is key! Before retrieving jewelry, be sure that flame is extinguished and the melt pool falls below the foil. We recommend the use of tweezers to retrieve the foil packet. Avoid digging in the wax, as this can cause damage to the jewelry, and affect the performance of the candle. Carefully remove the foil, and your jewelry surprise awaits you!

Jewelry: Can I receive duplicate jewelry?

Duplicate Jewelry

Yes. It is always a possibility. Even though we order many different variations, dozens of different designs move through every several days. If you order several products at the same time, inevitability some customers will receive duplicate jewelry. We are working on a custom program we are currently writing and filing patents for, that will tell us is a product being pulled for an order, contains jewelry that has already been received by a customer. When complete, this will allow us to always guarantee a new discovery.

If you would like to mail back the duplicate jewelry in a padded envelope, we will replace it for you. Please send the piece within 90 days from the USPS "Delivered" date. The shipping here will be at your expense, we will ship it back at our expense. The ring cannot show signs of wear, and please include your order number. 

Jewelry: I received the incorrect jewelry. What do I do?

First, let us apologize for your inconvenience. If you believe you have received the wrong jewelry selection, please notify our Support Team immediately by sending a Support Ticket or an email to [email protected] Include your Order ID, and photos of the jewelry you received, the foil it was wrapped in and the bottom of the candle (or the description sticker on your tart). Once we have received this information, we will happily look into correcting this issue for you.

Jewelry: How do I take care of my JIC jewelry?

How do I take care of my JIC jewelry?

Take care to keep soap, lotions and other chemicals away from your jewelry. Remove your jewelry before bathing or swimming, especially in saltwater.  Even silver and gold jewelry can produce a discoloration. Certain metals are less likely to turn than others. You should have good luck with stainless steel jewelry, platinum jewelry and rhodium plated jewelry, which includes nearly all white gold. 


Can my ring turn my finger green?

When a ring turns your finger green it's either because of a chemical reaction between acids in your skin and the metal of the ring or a reaction between another substance on your hand, such as a lotion, and the metal of the ring. There are several metals that oxidize or react with your skin to produce a discoloration. You can get a green ring around your finger from wearing a rings made using copper, brass, silver and even gold. The common green color is not harmful of itself, though some people experience an itchy rash or other sensitivity reaction to the metal and may wish to avoid exposure to the metal.

Another common culprit is silver, which is found in sterling silver jewelry, plating for jewelry, and as an alloying metal in most gold jewelry. Some rings are pure copper, while others have a plating of another metal over copper or the copper may be part of the alloy (e.g., Sterling silver). Acids cause the silver to oxidize, which produces tarnish. The tarnish can leave a dark ring on your finger. If you are sensitive to metals, you may see a discoloration from wearing a ring containing nickel, though most likely this will be a red ring and may be associated with inflammation.


Does JIC jewelry contain NICKEL?  

Yes. All .925 sterling silver contains nickel and copper.  It is 92.5% silver and 7.5% nickel and copper, unless it is specified as nickel free. We do not guarantee nickel free as we offer a wide variety of jewelry including plate, gold, titanium and other metals.

Jewelry: Customer provided jewelry in the candle?

We have a lot of request for customer provided jewelry in the candle for wedding, birthday or other gift ideas. We are sorry but we cannot currently provide this service. 

Jewelry: Is there a warranty for my jewelry?

We do have a warranty on all of our Jewelry. You can read it at the following link:

https://www.jicnation.com/store/jewelrycandles/i/82/

Here is our policy for if your Jewelry is defective within the 60 day limit

First 60 days - Unconditional Jewelry Warranty* Details and Process

If you’re not satisfied with your JIC jewelry within 60 days of your delivery date, please print and complete our Unconditional Jewelry Warranty Form on our website and send it to us with the jewelry piece that didn’t meet your satisfaction. Mail the form and your jewelry (in a padded envelope) to our corporate office at 2700 Constant Comment Place, Louisville, Kentucky 40299. Please print and complete one form per piece of jewelry. You must pay the shipping fees to get the jewelry to us but we will cover the cost to ship your new jewelry to you. Once we receive your completed form and your jewelry, we will happily send your replacement.
Here is a link to the form: 
https://www.jicnation.com/image/data/form-unconditionaljewelrywarranty.pdf

Here is our policy for if your Jewelry is defective but over the 60 day limit:

Beyond 60 Days - Lifetime Jewelry Exchange Program 

Beyond 60 days of your delivery date, participate in our Lifetime Jewelry Exchange Program. If you’re not happy for any reason, at anytime, send your jewelry to JIC for a new piece. We’ll even exchange competitor’s jewelry! Your jewelry exchange is a whole new kind of JIC reveal!

How does the Lifetime Jewelry Exchange Program work?

JIC will exchange your jewelry at anytime, for any reason. This generous program extends to every piece of JIC jewelry you’ve ever discovered! Additionally, we even exchange our competitor’s jewelry because we believe we’re the best!

Print and complete the Lifetime Jewelry Exchange Form found on our Exchange & Return Policy page on our website at www.jicnation.com. You must include the form with your exchange.

There is no limit to the number of times you may exchange jewelry but you must pay the shipping fees to get the jewelry to us. We will cover the cost to ship your new jewelry to you. Multiple pieces can be sent in the same shipment. We recommend using a padded envelope.

Jewelry is exchanged in the same category (rings for rings, necklaces for necklaces, etc.).

Include $10 per piece of jewelry to be exchanged. For each premium collection piece, include $15. Premium brands include Athra Luxe, Honora Pearls, Chrysalis, and Waxing Poetic - your replacement will be from the same line if available, or from a current premium line.

Cash, money order, or personal checks payable to “Jewelry In Candles” are accepted.  

What happens next?

JIC receives and verifies your information before selecting your replacement jewelry from the same category in our current offerings (rings for rings, necklaces for necklaces, etc).

JIC covers the cost of return shipping and sends your new jewelry within 30 days of receipt. We cannot promise you’ll receive the exact jewelry you sent. Our inventory is fluid and changes daily.

* Note: Warranty or exchanged jewelry does NOT re-enter our jewelry program.

Here is the link to our form: https://www.jicnation.com/image/data/form-jewelryexchange-warranty.pdf

Jewelry: Can I receive a candle with no jewelry?

We have specifically designed our processed and procedures to ensure that there is jewelry in EVERY candle & tart. It is impossible for there to be NO jewelry. All of the steps below outline our processes. (If the jewelry was missing, the next stage could not be completed!)

Let us explain. Our entire process for making the candle is based upon the jewelry being present. It is not possible for us to complete the candle without the jewelry. Have you ever heard of any JIC customers getting a candle with no wick, no wax, no label or no lid? The answer is No. But with jewelry, we receive dozens of claims every week saying "there is no jewelry in my candle"... an easy score, right? (Did you know, a candle that has been burned, the walls of the jar are nearly BLACK with stains from the flame (can be easily wiped off)?  But every picture we receive of "no jewelry" the jars are completely wiped clean, presumable to hide where the foil and glue were removed leaving an obvious void of the stains from the burning flame.)

First. The jewelry is manually sized for accuracy, placed in a plastic bag, then wrapped in colored foil representing the size and type of jewelry. Next, the foil-wrapped jewelry is glued to the inside of the jar to make sure that it stays in place and is placed at an exact level so it is near the top after the wax is poured. (if the foil was empty it would be very noticeable (visibly and physically) when the jewelry is pressed against the side of the jar). Next the wicks and wick holders are installed. Each jar is inspected to make sure wicks and jewelry are present. You can't miss the colored foil in an empty glass jar!

Next, our employees are instructed to use the jewelry as the marker to fill the wax. The wax just covers the jewelry so when you, the customer, melts the candle, the jewelry can be quickly discovered. If there was no jewelry to pour the wax to it would be a huge red flag!  

Next, our label people use the jewelry location (still easily visible through the glass jar) as the location to place the label, covering the jewelry with the label so it is hidden from view. If there was no jewelry they would spin round and round searching. If not found, the employees are instructed to discard the product. 

As you can see, we could not even finish making the candle without jewelry being present. It is not our policy at JIC to replace "missing" jewelry, as it is extremely difficult to verify such a claim. If you receive a candle that you believe has no jewelry, please burn the candle to the bottom as the jewelry may have fallen in the process. 

Jewelry: How does JIC determine ring size?

At this time, Jewelry In Candles currently offers women's ring size 5, 6, 7, 8, and 9 and men's ring size 9, 10, 11, 12 and 13. Every ring we receive is sized by one of the experts in our Jewelry Department. On the occasion that we do receive half or quarter size rings from our jewelry manufacturers, we always "round down"! For example, if the ring measures  6 3/4, we will count this as a ring size 6. This will ensure that you never receive a ring too small!

Unfortunately, it is not logistically possible for us to offer products in every ring size, (such as accurate quarter or half sizes). 

Jewelry: Can I receive more than jewelry in my candle?

Bonus Prizes

For even more excitement, we have bonus jewelry candles identical to every other candle, that could arrive in your order containing hi-tech electronics, gift cards, vacations and other grand prizes yet to be announced. These candles will have a certificate with instructions how to redeem your prize. 

Policies: I received the incorrect product. What do I do?

First, let us apologize for your inconvenience. If you believe you have received the wrong product, please notify our Support Team immediately by sending a Support Ticket or an email to [email protected] Include your Order ID, and photos of the product you received and your pink packing slip. Once we have received this information, we will happily look into correcting this issue for you.

Policies: Do you offer a discount on bulk shipping?

At this time, JIC does not offer a discount on bulk shipping. Thank you.

Policies: "Delivered" status, have not received it.

We are terribly sorry for the inconvenience! We show your package has been "Delivered". In order to get a replacement product sent to you, we will need you to file a claim at www.USPS.com. Under Popular Links, you will find "File A Claim".

Information you will need:

•    22 character Tracking Number
•    Proof of invoice or receipt
•    Postage= the amount you paid in shipping

You will be contacted by the Postal Service. All we ask is that you help them with their investigation as the theft of a person's mail is a serious offense. If you go to your local Post Office, ask to fill out a Mail Theft & Vandalism Complaint. Once we receive the Claim # from the Post Office, a replacement product will be mailed to you at that time. Thank you.

Policies: I received a broken candle. What do I do?

First, let us say that we apologize for your inconvenience! We do insure our packages and will submit a claim with the carrier. Please notify us within 10 business days from the USPS "Delivered" date concerning your candle. Submit a support ticket through the site, including your Order ID, the candle's scent/jewelry combination, and a photo of the unburned candle with the USPS packaging present. You will receive a reply within 2 business days providing further instructions concerning the product. We advise you to not throw anything away. We request that you please hold on to the damaged product, the box, and all the original packaging. If a replacement candle is provided, it will be in the same jewelry/scent combination that was originally sent. Please note: Candles that have been lit will not be replaced.

Production Protection: How It Works

Insure your purchase with an 8 oz. reusable cold pack! If your product arrives melted, please send an email to [email protected] Include your Order ID and a photo of the product and we will send a replacement. If a cold pack is not purchased, we will be unable to provide a replacement if your product arrives melted.

USPS insurance for shipping damage is included, but they will not cover melted product. 100% soy products are all natural and much safer than paraffin, but are also more susceptible to heat. This insurance is offered by JIC as additional protection for your products.

Cold Pack Purchasing Requirements:
1 cold pack per 1 candle
1 cold pack per 2 tarts
1 cold pack per Scent Sample kit
Reservations: When do I pay sales tax on my reserved product?

Sales tax will be charged towards all applied payments. You will be charged on your $5 reservation fee, any partial payments applied, and when adding the reserved product to your shopping cart. Sales taxes will be applied towards shipping costs at this time, when you claim the reservation, depending on if required by your local and state tax laws.

Reservations: Why is my reservation not showing in my cart after I have paid for it completely?

We allow payments on reservations, you must complete a 3 step process:

  1. Reserve your product with your $5 deposit per item.
  2. Make payments on it while waiting or one payment when it is available.
  3. Claim the product that is paid in full.
Reservations: How do I apply partial payment to my reserved product?

Once logged in, go to “My Reservations”. Select the product, add the amount you want to pay under “Make a Payment” and click “Add Selected Items to Cart.” On the next page, click “Checkout.”

Reservations: How do I claim my reserved product?

When the payment for an item is paid in full and the balance is $0, select the item(s), add to your cart, and check out. Shipping fees will be applied at this time.

Reservations: If I order additional product alongside my $5 reservation, will the products be held and shipped with the reserved product once it has been paid off and the product has been released?

No. The remainder of your order (anything NOT on reservation) will be shipped normally according to our current shipping time frame, posted in your Shopping Cart.

Reservations: If I have reserved more than one of the same product, will my payments be applied towards each product evenly, or towards one product at a time?

Payments are applied towards one item until paid off. Future payments apply to your remaining balance of reserved items.

Reservations: When do I pay shipping for my reserved product?

Shipping fees will be applied once your product has been paid off, claimed, and successfully added to your Shopping Cart.

Reservations: How long do I have to pay-off my reservation?

You will receive a series of emails to claim your reservation at release. You will have 14 days from the release date to pay the remaining balance and claim your reserved product. If the amount is not paid off within that timeframe, you will lose your reserved product and your $5 reservation fee. Please contact Customer Service for a refund on any partial payment that was applied.

Reservations: Are reservations refundable?

No, the $5 Reservation is non-refundable. If partial payment has been applied to the product, these funds are valid for a refund.

Reservations: How do I reserve a product?

Once you arrive on the product page, choose your jewelry selection, and click “Reserve.” The $5 Reservation fee will be added to your cart. No shipping fee will be applied at this time to your reservation.

Reservations: I have paid off my balance toward my reserved product. When can the product be claimed?

Items cannot be claimed until officially released.

Shipping - How quickly does JIC ship product orders?

Normal processing time is 2-3 business days. Up-to-date processing times are posted in your Cart during checkout at the time you place your order. Be sure to pay attention to this notice when you purchase and know that we are continually striving to get your order shipped as quickly as possible

Once the order has shipped, an email notification will be sent to the email address on file. Customers can check their order status by logging into their account, then checking "My Purchases". Thank you.

Shipping - International representatives, sales and shipping fee

If I live outside the USA can I become a Rep?  YES. - Unless your specific county has a trade embargo with the USA, then you cannot sign up and we cannot pay you.

Does JIC ship product international? YES. - Unless your specific county has a trade embargo with the USA then we cannot ship.

How much does international shipping cost? We have been asked many times why shipping seems so high. International shipping is expensive, especially for candles. They are large and heavy. We have contacted every major shipping company and we are told this is the cheapest method. We charge the exact cost charged to us by the shipping company. We are continuing to review new options to lower shipping cost. Other shipping companies charge $100 or more for a single candle to some countries. 

What are the exact shipping cost? The best way to find out exact pricing for your location/country is to add product to your cart and start the checkout process. We are assigned a rate class with USPS​ that gives us a fixed discount from their standard pricing so we do not know the exact cost to every country, city, state, etc... We have also contracted with UPS to ship international and you will be offered the choice upon checkout.

Should I sell product overseas or become a Rep if I live overseas?  This is your choice. If you feel the shipping fees are not a problem, then you are welcome to try. 

This is all the overseas information we have. From here it is your decision if you can justify the cost. Thank you

Shipping - Methods, rates, locations and more.

Shipping and Sweating Candles:
We ship our packages by USPS Priority Mail (2-3 business days) or UPS, you will have the option to select at checkout. If we shipped economy mail, the candles would experience a longer exposure to heat in the carrier vehicle and a greater chance of sweating, leading to customer complaints about sweating candles. Soy wax melts at a much lower temperature that paraffin wax. At 85 - 90 degrees soy wax will begin to sweat and run slightly but the sweat will dry when the candles is returned to a cool room. There is NO solution to keep soy candles from sweating, except winter weather. Soy wax products are the safest and cleanest burning candles or wax melt products available.

Insure your purchases by purchasing the 8 oz. reusable cold pack!

Cold Pack Purchasing Requirements:
1 cold pack per 1 candle
1 cold pack per 2 tarts
1 cold pack per Scent Sample kit

Shipping Rates Outside the USA:  We have shipping enabled for most countries. We charge our exact price for shipping fees, as the rates come directly from USPS or UPS. We do not know what the shipping rates are for each country, and they will need to be viewed during checkout.

Shipping to APO Addresses: We have shipping enabled to APO addresses.

Please note:  UPS will NOT deliver to PO Boxes.

Shipping Rates Inside the USA via USPS:  We charge our exact cost for shipping.

USPS has (8) shipping zones with a different flat rate for each zone.
Zone Map: http://www.jicnation.com/pdf/USPS-Zone-Map-Kentucky.pdf
Zone Chart: http://www.jicnation.com/pdf/USPS-Zone-Chart.pdf

Use the map below or lookup your zip code on this USPS zone chart: 
http://www.jicnation.com/pdf/USPS-Zone-Chart.pdf


USPS has (8) shipping zones with a different rate for each zone. -
 

Zone 1 & 2  (total package weight)

  • 1 - 4 lbs: Flat rate padded envelope $5.70
  • 5 - 11 lbs: Custom box $6.00
  • 12 - 14 lbs: Custom box $7.00
  • 15 - 999 lbs: $0.50 per pound

Zone 3  (total package weight)

  • 1 - 4 lbs: Flat rate padded envelope $5.70
  • 5 - 11 lbs: Custom box $7.00
  • 12 - 14 lbs: Custom box $8.00
  • 15 - 999 lbs: $0.60 per pound

Zone 4  (total package weight)

  • 1 - 4 lbs: Flat rate padded envelope $5.70
  • 5 - 11 lbs: Custom box $7.50
  • 12 - 14 lbs: Custom box $8.50
  • 15 - 999 lbs: $0.65 per pound

Zone 5  (total package weight)

  • 1 - 4 lbs: Flat rate padded envelope $5.70
  • 5 - 9 lbs: Flat rate B box $11.25
  • 10 - 11 lbs: $1.35 per pound
  • 12 - 13 lbs: $1.25 per pound
  • 14 - 15 lbs: $1.15 per pound
  • 16 - 17 lbs: $1.10 per pound
  • 18 - 999 lbs: $1.00 per pound

Zone 6  (total package weight)

  • 1 - 4 lbs: Flat rate padded envelope $5.70
  • 5 - 9 lbs: Flat rate B box $13.25
  • each additional 9 lbs is B box (price per pound cost more than flat rate for this zone)

Zone 7  (total package weight)

  • 1 - 4 lbs: Flat rate padded envelope $5.70
  • 5 - 9 lbs: Flat rate B box $14.29
  • each additional 9 lbs is B box (price per pound cost more than flat rate for this zone)

Zone 8  (total package weight)

  • 1 - 4 lbs: Flat rate padded envelope $5.70
  • 5 - 9 lbs: Flat rate B box $16.13
  • each additional 9 lbs is B box (price per pound cost more than flat rate for this zone)

​To determine exact shipping costs, please view that during checkout.

Shipping - International sales and shipping fees

Does JIC ship product international. YES. - Unless your specific county has a trade embargo with the USA then we cannot ship.

How much does international shipping cost? We have been asked many times why shipping seems so high. International shipping is expensive, especially for candles. They are large and heavy. We have contacted every major shipping company and we are told this is the cheapest method. We charge the exact cost charged to us by the shipping company. We are continuing to review new options to lower shipping cost. Other shipping companies charge $100 or more for a single candle to some countries. 

What are the exact shipping cost? The best way to find out exact pricing for your location/country is to add product to your cart and start the checkout process. We are assigned a rate class with USPS​ that gives us a fixed discount from their standard pricing so we do not know the exact cost to every country, city, state, etc...  We also have special pricing from UPS that will reduce some shipping costs to International Customers.

This is all the overseas information we have. From here it is your decision if you can justify the cost. Thank you.

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We are always adding to the FAQ with our newest most frequently asked questions. Some questions will be answered by improving our information while other questions will be answered here!

If you don't see what you're looking for, use the "Contact Me" or "Support" section to send us messages. Thank you!